CONTACT CUSTOMER SUPPORT
Have a question about a drop, order status, or sizing? Our support team responds within 24 hours.
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Customer Care Hours
Monday - Friday: 09:00 - 18:00 CET
Saturday: 10:00 - 16:00 CET
Sunday: Closed
Direct Email: support@derschutze.com
Frequently Asked Questions
How long does shipping take?
EU orders deliver within 2-4 business days. UK, US and international orders take 4-7 business days via DHL Express.
Will sold-out items restock?
derschutze operates on limited quantity drops. Once a release is sold out, it is rarely restocked to preserve item exclusivity.
How do I care for embroidered denim?
Wash inside out on cold cycle with like colors. Air dry flat to preserve thread embroidery texture.